Call Centre T-I Support Representatives will provide first-hand problem resolution to end-users (customers) by performing a question diagnosis & guiding them with troubleshooting FAQ list. For other queries/problems, He will assign the case to T-II Support.
The communication should be in fluent English & accent in a user-friendly, professional manner.
The scope of position: Full Time
Experience: Up to 3 Yrs.
Primary Mission: First-hand Support, Understanding the problem and assigning it to T-II Level.
Office: Shall be in Shifts (24×7)
Responsibilities/ main processes/ tasks:
Communicating with customers in using these systems (in the agro-technical aspect)
Training and support to technicians in representative offices and subsidiaries
Technical support to technicians abroad (via telephone and remote control)
Support with regular activities, project planning (control, electricity, technical elements), product files – planning and drawings.
Knowledge & Qualifications:
BE/ Diploma (Electronics/ Electrical/ Computer) with at least 1-3 Years of experience
Experience in Call Centre Environment
Experience in customer service
Excellent English – required
Other Languages – a plus
Skills & Abilities:
Strong self-directed learning skills
Direct communication with customers – service consciousness and presentability.