T-I Support Representatives

Location : Pune
Number of Positions : 4
Experience : 1-3 Yrs
Education : BE/ Diploma (Electronics/ Electrical/ Computer)
Job Description :

Call Centre T-I Support Representatives will provide first-hand problem resolution to end-users (customers) by performing a question diagnosis & guiding them with troubleshooting FAQ list. For other queries/problems, He will assign the case to T-II Support.

The communication should be in fluent English & accent in a user-friendly, professional manner.

The scope of position: Full Time

Experience: Up to 3 Yrs.

Immediate joiner.

Primary Mission: First-hand Support, Understanding the problem and assigning it to T-II Level.

Work environment:

Office: Shall be in Shifts (24×7)

Responsibilities/ main processes/ tasks:

  • Communicating with customers in using these systems (in the agro-technical aspect)
  • Training and support to technicians in representative offices and subsidiaries
  • Technical support to technicians abroad (via telephone and remote control)
  • Support with regular activities, project planning (control, electricity, technical elements), product files – planning and drawings.

Knowledge & Qualifications:

  • BE/ Diploma (Electronics/ Electrical/ Computer) with at least 1-3 Years of experience
  • Experience in Call Centre Environment
  • Experience in customer service
  • Excellent English – required
  • Other Languages – a plus

Skills & Abilities:

  • Strong self-directed learning skills
  • Direct communication with customers – service consciousness and presentability.

If you think you’re right fit for this job, send your resume at hr@devenInfotech.com

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